Every patient gets an answer,not a hold queue.
We implement Freshworks and ElevenLabs for hospitals, clinics, health plans, and life sciences teams, automating patient support, IT service, and voice workflows without disrupting patient care.
- 0%
- Routine volume automated
- 0
- Hours of call cover
- 0 wks
- To first go-live
Support queue — live
automation on- #61204Appointment reschedule — voiceResolved
- #61205Billing enquiry — statement copyAuto-routed
- #61206Clinical coordination — urgentEscalated
- #61207Prescription status — voiceResolved
Where do healthcare teams lose time to manual work?
01Patient and member volume grows faster than staff
Every new patient, member, or provider request adds the same manual scheduling, status checks, and routine queries.
02Call and service queues back up
Patients calling about appointments, billing, or prescription status wait in the same queue as urgent clinical coordination needs.
03Knowledge lives in people, not systems
New support staff take months to ramp because process knowledge isn't captured anywhere searchable.
04Tools bought, not fully used
Many healthcare teams already run Freshdesk or Freshservice but haven't configured the automation or AI features that would actually reduce manual load.
Where should a healthcare team start with AI?
We don't start with a generic AI rollout. We start with your existing support and service operation: what's on Freshdesk or Freshservice today, where ElevenLabs voice could remove friction, and which workflows are costing the most manual time. Then we implement against that, in order of impact.
/01
Foundation
Freshdesk and Freshservice configured properly, with automation rules, SLAs, and Freddy AI set up to match how your team actually works.
/02
Voice
ElevenLabs voice agents handling routine inbound calls, including appointment scheduling, billing questions, and prescription status, so your team handles the calls that need a person.
/03
Automation
Cross-platform workflows connecting support, service, and voice, so a patient interaction in one channel updates the record everywhere else automatically.
What does this look like in a healthcare operation?
- 01
Support ticket automation
Freshdesk configured to auto-classify and route patient, billing, and service queries, cutting response time on routine requests.
- 02
Service desk automation
Freshservice handling internal IT and operations requests, including access provisioning, system issues, and staff onboarding, with workflow automation reducing manual ticket handling.
- 03
Voice agents for routine calls
ElevenLabs voice agents handling appointment scheduling, billing questions, and status checks, with warm handoff to a person for anything more complex.
- 04
Multilingual voice and support
Voice and support content produced consistently across every language your patient population needs.
- 05
AI copilot for agents
Freddy AI Copilot and connected tools surfacing relevant information to support staff in real time, so they spend less time searching and more time helping patients.
What changes when Freshworks and ElevenLabs run the workflow
| Today | With Haass |
|---|---|
| Manual triage of patient and member queries | AI agent auto-classifies and routes by request type |
| Phone queues for appointment and billing calls | ElevenLabs voice agent handles scheduling and status checks directly |
| New staff ramp over months, learning by shadowing | Freddy AI Copilot surfaces the right answer in real time |
| Support headcount scales with patient growth | Automation absorbs routine volume as you grow |
Human in the loop, by design
Every implementation keeps a human in the loop wherever a decision affects patient care. The goal is removing manual busywork, not removing judgment.
Who is this for?
Hospitals and clinics running high call and ticket volume on appointment scheduling, billing, or patient inquiries.
Health plans and payers handling member service questions, claims status, and enrollment support at volume.
Life sciences and healthcare operations teams already on Freshdesk or Freshservice who haven't configured the automation and AI features available to them.
Why implement with Haass?
Reason 01
Two platforms, done properly
We implement Freshworks and ElevenLabs end to end, not a partial setup you have to finish configuring yourself.
Reason 02
Built around your existing operation
We configure the platforms around your workflows, not the other way around.
Reason 03
Ongoing support after go-live
We stay on as your implementation partner, not a one-time vendor.
A clear implementation process from day one
/01
Requirement gathering
We document your current support, service, and call workflows, team structure, and goals.
/02
Solution design and configuration
We design your Freshdesk, Freshservice, and/or ElevenLabs setup around what we learn.
/03
Testing
Every workflow and integration tested in a staging environment before your team touches it.
/04
Training
Hands-on training built around your actual setup, not a generic walkthrough.
/05
Go live
A managed launch with our team on hand to handle any issues in real time.
/06
Hypercare support
Close monitoring and fast fixes in the first few weeks after go-live.
Questions we get asked
Can you handle compliance requirements around patient data and call recording?
Yes. We build your data handling, retention, and call recording rules directly into the implementation, based on your requirements. We follow your team's specification, not a generic default.
Do you work with protected health information or other sensitive patient data?
Yes. Every implementation is built around your data handling and security requirements from day one. Share your specifics on a discovery call and we'll scope accordingly.
How long does an implementation take?
Most Freshdesk or Freshservice implementations go live in a few weeks. ElevenLabs voice pilots move on a similar timeline. Complex or multi-system rollouts take longer, and we'll confirm a realistic timeline after requirement gathering.
Can this integrate with our existing EHR or practice management system?
Yes, in most cases. We integrate Freshdesk and Freshservice with the tools your team already runs. Tell us what's in your stack on a discovery call and we'll confirm what's possible.
Ready to reduce manual workin your healthcare operation?
A 30 minute discovery call. We map your support, service and call workflows, and tell you honestly what to automate first.