Handle the rushwithout hiring for it.
We implement Freshworks and ElevenLabs for retailers and eCommerce teams, automating customer support, service, and voice workflows without disrupting how your business runs during peak season.
- 0%
- Routine volume automated
- 0
- Hours of call cover
- 0 wks
- To first go-live
Support queue — live
automation on- #88310Order status — voiceResolved
- #88311Return request — within policyAuto-routed
- #88312Damaged on arrival — needs reviewEscalated
- #88313Delivery window change — voiceResolved
Where do retail teams lose time to manual work?
01Support volume spikes without warning
Sales events, launches, and seasonal peaks flood the same manual ticket handling and order status queries your team handles year round.
02Call and chat queues back up
Customers asking about order status, returns, or product questions wait in the same queue as complex escalations.
03Knowledge lives in people, not systems
New support staff take months to ramp because product and policy knowledge isn't captured anywhere searchable.
04Tools bought, not fully used
Many retail teams already run Freshdesk but haven't configured the automation or AI features that would actually reduce manual load during peak periods.
Where should a retail team start with AI?
We don't start with a generic AI rollout. We start with your existing support operation: what's on Freshdesk today, where ElevenLabs voice could remove friction, and which workflows are costing the most manual time, especially during peak periods. Then we implement against that, in order of impact.
/01
Foundation
Freshdesk configured properly, with automation rules, SLAs, and Freddy AI set up to match how your team actually works.
/02
Voice
ElevenLabs voice agents handling routine inbound calls, including order status, returns, and product questions, so your team handles the calls that need a person.
/03
Automation
Cross-platform workflows connecting support and voice, so a customer interaction in one channel updates the record everywhere else automatically.
What does this look like in a retail operation?
- 01
Support ticket automation
Freshdesk configured to auto-classify and route order, returns, and product queries, cutting response time on routine requests.
- 02
Peak season workflow automation
Automation rules and SLA escalations tuned to absorb volume spikes without adding temporary headcount.
- 03
Voice agents for routine calls
ElevenLabs voice agents handling order status, returns, and common product questions, with warm handoff to a person for anything more complex.
- 04
Multilingual voice and support
Voice and support content produced consistently across every language your customer base needs.
- 05
AI copilot for agents
Freddy AI Copilot and connected tools surfacing relevant product and policy information to agents in real time, so they spend less time searching and more time resolving.
What changes when Freshworks and ElevenLabs run the workflow
| Today | With Haass |
|---|---|
| Manual triage of order and return queries | AI agent auto-classifies and routes by request type |
| Phone and chat queues for order status calls | ElevenLabs voice agent handles status checks and returns directly |
| New staff ramp over months, learning by shadowing | Freddy AI Copilot surfaces the right answer in real time |
| Support headcount scales with seasonal demand | Automation absorbs routine volume during peak periods |
Human in the loop, by design
Every implementation keeps a human in the loop wherever a decision affects a customer. The goal is removing manual busywork, not removing judgment.
Who is this for?
Retailers and DTC brands running high ticket and call volume on order status, returns, and product inquiries.
eCommerce operations teams managing support across multiple channels and marketplaces at volume.
Retail support teams already on Freshdesk who haven't configured the automation and AI features available to them.
Why implement with Haass?
Reason 01
Two platforms, done properly
We implement Freshworks and ElevenLabs end to end, not a partial setup you have to finish configuring yourself.
Reason 02
Built around your existing operation
We configure the platforms around your workflows, not the other way around.
Reason 03
Ongoing support after go-live
We stay on as your implementation partner, not a one-time vendor.
A clear implementation process from day one
/01
Requirement gathering
We document your current support and call workflows, team structure, and goals.
/02
Solution design and configuration
We design your Freshdesk and/or ElevenLabs setup around what we learn.
/03
Testing
Every workflow and integration tested in a staging environment before your team touches it.
/04
Training
Hands-on training built around your actual setup, not a generic walkthrough.
/05
Go live
A managed launch with our team on hand to handle any issues in real time.
/06
Hypercare support
Close monitoring and fast fixes in the first few weeks after go-live, including through your first peak season.
Questions we get asked
Can this handle a big spike in volume during sales events or launches?
Yes. We configure automation and voice AI specifically to absorb routine volume during peak periods, so your team isn't scrambling to add temporary headcount every season.
Do you work with our existing eCommerce platform and order management system?
Yes. Every implementation is built around your existing stack. Share your specifics on a discovery call and we'll confirm what's possible.
How long does an implementation take?
Most Freshdesk implementations go live in a few weeks. ElevenLabs voice pilots move on a similar timeline. Complex or multi-system rollouts take longer, and we'll confirm a realistic timeline after requirement gathering.
Can this integrate with our existing Shopify, Salesforce, or other commerce tools?
Yes, in most cases. We integrate Freshdesk with the tools your team already runs. Tell us what's in your stack on a discovery call and we'll confirm what's possible.
Ready to reduce manual workin your retail operation?
A 30 minute discovery call. We map your support and call workflows, and tell you honestly what to automate first.