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AI engineered
for your enterprise

We build and implement AI powered workflows automating support and service operations end to end.

See what to automate first

Trusted by these top brands

  • Access
  • Atlantis
  • Behaviorally
  • CHEQ
  • Good2Grow
  • Grab
  • GreenSM
  • HSO
  • L&T
  • Mannai
  • Redington
  • Ta3meed
  • TCS
  • Zamil

What we offer

AI customer service software

Setup, automation rules, SLAs and AI-powered triage, configured around how your support team already works.

  • Freshdesk setup and configuration for your support workflows
  • Automation rules, SLAs and routing tuned to your team
  • AI-powered ticket triage and response assistance
  • Ongoing optimisation as your volume grows
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Freshdesk — agent workspace

A Freshdesk ticket open in the agent workspace, with the pending ticket queue on the left, an AI-generated summary of the customer's request in the centre, and contact and order details on the right.

Industries

The workflow changes by sector, the implementation discipline does not. We start where the manual work is heaviest.

What changes when the workflow runs itself

Traditional

Today

  • Manual ticket triage
  • Phone queues and hold music
  • Static knowledge base
  • Reactive service desk
  • One size fits all scripts
  • Support scaling by headcount

After implementation with Haass

  • AI auto-classification and routing
  • ElevenLabs handles first response
  • Real time AI copilot
  • Automated resolution
  • Multilingual voice AI
  • Scaling by orchestration

Blogs

More insights

Questions we get asked

We audit your current setup, configure workflows, automation rules and SLAs around your team, and layer in AI-powered triage and copilot features — then test everything before rollout.

We scope the voice use case, build and train the agent on your content, connect it to Freshdesk or Freshservice where it needs to act, and handle testing and rollout end to end.

No. AI agents take the repetitive, high-volume work so your team can spend its time on the cases that genuinely need a person.

Most implementations move from kickoff to a working pilot in a few weeks, depending on workflow complexity and how many systems we integrate with.

Yes. We integrate with the stack you already run, or help you stand it up from scratch — we do not ask you to replace what already works.

We follow your data residency and compliance requirements and design the voice workflow around them from day one, rather than retrofitting controls afterwards.

Ready to bring AI into your support and service operations?

A 30 minute scoping call. We map your current workflows, identify what can be automated first, and tell you honestly what a pilot would take.

Book a discovery call