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White Papers

Long-form research and playbooks from our ElevenLabs and Freshworks implementations. Free to download, written for the teams who have to make it work.

Latest white paper

Voice AI10 Nov 2026PDF

  • Voice AI
  • AI Agents
  • ElevenLabs
  • Latency

Solving the Latency Problem in Voice AI Agents

Why response time decides whether callers accept a voice agent, where the delay comes from, and how to cut it with streaming, smart turn-taking, and ElevenLabs' low-latency models.

Read the white paper