Keep every plant runningon one help desk,not ten.
We implement Freshworks and ElevenLabs for manufacturers and supply chain teams, automating IT service, support, and voice workflows without disrupting plant operations.
- 0%
- Routine volume automated
- 0
- Hours of call cover
- 0 wks
- To first go-live
Support queue — live
automation on- #20418Access request — line 3 terminalAuto-routed
- #20419Equipment status check — voiceResolved
- #20420Production line outage — urgentEscalated
- #20421New starter onboarding — plant BResolved
Where do manufacturing teams lose time to manual work?
01IT and service requests grow faster than staff
Every new plant, line, or piece of equipment adds the same manual ticket handling and routine requests.
02Call and service queues back up
Requests about equipment issues, access, or system outages wait in the same queue as urgent production line problems.
03Knowledge lives in people, not systems
New IT and service staff take months to ramp because process knowledge isn't captured anywhere searchable.
04Tools bought, not fully used
Many manufacturing teams already run Freshservice but haven't configured the automation or AI features that would actually reduce manual load.
Where should a manufacturing team start with AI?
We don't start with a generic AI rollout. We start with your existing service operation: what's on Freshservice today, where ElevenLabs voice could remove friction, and which workflows are costing the most manual time. Then we implement against that, in order of impact.
/01
Foundation
Freshservice configured properly, with automation rules, SLAs, and Freddy AI set up to match how your team actually works.
/02
Voice
ElevenLabs voice agents handling routine inbound calls, including access requests and status checks, so your team handles the calls that need a person.
/03
Automation
Cross-platform workflows connecting service and voice, so a request in one channel updates the record everywhere else automatically.
What does this look like in a manufacturing operation?
- 01
Service desk automation
Freshservice handling IT and operations requests, including access provisioning, equipment issues, and employee onboarding, with workflow automation reducing manual ticket handling.
- 02
Asset and configuration visibility
CMDB setup giving a clear, accurate picture of hardware and software assets across every plant and site.
- 03
Voice agents for routine calls
ElevenLabs voice agents handling access requests, status checks, and common service questions, with warm handoff to a person for anything more complex.
- 04
Multilingual voice and support
Voice and support content produced consistently across every language your workforce needs.
- 05
AI copilot for agents
Freddy AI Copilot and connected tools surfacing relevant information to service staff in real time, so they spend less time searching and more time resolving.
What changes when Freshworks and ElevenLabs run the workflow
| Today | With Haass |
|---|---|
| Manual triage of IT and equipment service requests | AI agent auto-classifies and routes by request type |
| Phone queues for access and outage requests | ElevenLabs voice agent handles routine requests directly |
| New staff ramp over months, learning by shadowing | Freddy AI Copilot surfaces the right answer in real time |
| Support headcount scales with plant and site growth | Automation absorbs routine volume as you grow |
Human in the loop, by design
Every implementation keeps a human in the loop wherever a decision affects plant operations. The goal is removing manual busywork, not removing judgment.
Who is this for?
Manufacturers running high service and ticket volume across multiple plants or sites.
Supply chain operations teams managing IT requests and asset visibility across a distributed footprint.
Manufacturing IT teams already on Freshservice who haven't configured the automation and AI features available to them.
Why implement with Haass?
Reason 01
Two platforms, done properly
We implement Freshworks and ElevenLabs end to end, not a partial setup you have to finish configuring yourself.
Reason 02
Built around your existing operation
We configure the platforms around your workflows, not the other way around.
Reason 03
Ongoing support after go-live
We stay on as your implementation partner, not a one-time vendor.
A clear implementation process from day one
/01
Requirement gathering
We document your current service and call workflows, team structure, and goals.
/02
Solution design and configuration
We design your Freshservice and/or ElevenLabs setup around what we learn.
/03
Testing
Every workflow and integration tested in a staging environment before your team touches it.
/04
Training
Hands-on training built around your actual setup, not a generic walkthrough.
/05
Go live
A managed launch with our team on hand to handle any issues in real time.
/06
Hypercare support
Close monitoring and fast fixes in the first few weeks after go-live.
Questions we get asked
Can this work across multiple plants or sites with different setups?
Yes. We configure Freshservice and voice AI to work across distributed sites, with a consistent process even where local setups differ.
Do you integrate with our existing asset management or ERP systems?
Yes, in most cases. We integrate Freshservice with the tools your team already runs. Tell us what's in your stack on a discovery call and we'll confirm what's possible.
How long does an implementation take?
Most Freshservice implementations go live in a few weeks. ElevenLabs voice pilots move on a similar timeline. Complex or multi-site rollouts take longer, and we'll confirm a realistic timeline after requirement gathering.
Can this handle requests from plant floor staff who aren't at a desk?
Yes. Voice AI and mobile-friendly service desk access are built for staff who need to raise or check on a request without sitting at a computer.
Ready to reduce manual workin your manufacturing operation?
A 30 minute discovery call. We map your service and call workflows, and tell you honestly what to automate first.